Refund policy
Return & Refund Policy
We want you to be happy with your purchase from Vinobomi. If there is an issue with your order, please contact us and we’ll do our best to make it right.
Returns
You may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, including any original packaging where applicable.
Before returning any item, please contact us for return instructions. Do not send a product back to the address shown on the shipping package unless we specifically instruct you to do so.
Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number along with clear photos or videos showing the issue.
Once the issue is verified, we may offer a replacement or refund at no additional cost to you, depending on the circumstances.
Change-of-Mind Returns
For returns that are not caused by damage, defects, or an incorrect item, return shipping costs are the responsibility of the customer.
Original shipping charges, if any, are non-refundable.
Non-Returnable Items
We cannot accept returns for:
• Items that have been used, worn, washed, altered, or damaged after delivery
• Items returned without prior authorization
• Gift cards
• Personalized or custom-made products, unless they arrive damaged, defective, or incorrect
• Items marked as final sale
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
Refunds
Once your return or refund request has been reviewed and approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
If more than 10 business days have passed since we approved your refund and you have not received it, please contact us.
Contact Us
If you have any questions about returns, refunds, damaged items, or your order, please contact us through our Contact page.